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Privacy Policy

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Last updated: 05/09/2026

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Wild Haven Coaching & Wellbeing is a trading name of Emily Hurst, a sole trader based in the UK. I am committed to respecting your privacy and protecting the personal information you share with me.

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This Privacy Policy explains what personal information I collect, why I collect it, how I use and protect it, and your rights in relation to your information.

For the purposes of UK data protection law, Emily Hurst is the data controller responsible for your personal information.

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1. What information I collect

I may collect personal information when you:

  • contact me through my website

  • enquire about or book 1:1 coaching

  • enquire about, book or attend a retreat, workshop or wellbeing activity

  • sign up to receive information from Wild Haven

  • communicate with me by email, telephone or other means.

This may include:

  • your name

  • email address

  • telephone number

  • information about your enquiry or booking

  • correspondence between us

  • information you choose to share during coaching

  • information needed to organise retreats or wellbeing activities

  • payment and invoicing information.

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Health and wellbeing information

Coaching and wellbeing conversations can sometimes involve information about your health, wellbeing or personal circumstances. Some of this information may be considered special category data under UK data protection law.

I will only collect or use this information when it is necessary and where I have an appropriate legal basis to do so.

Please avoid including detailed medical or other sensitive information in the website contact form unless it is specifically requested.

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2. How I use your information

I use your information to:

  • respond to enquiries

  • arrange and provide coaching sessions

  • communicate with you about your coaching

  • organise retreats, workshops and wellbeing activities

  • manage bookings and payments

  • understand your needs and provide an appropriate service

  • maintain appropriate business records

  • improve my services and website

  • send information about Wild Haven where you have chosen to receive it

  • meet legal, accounting and regulatory requirements

  • protect the security of my business and website.

I will only use your personal information where I have a lawful basis for doing so.

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3. Why I am allowed to use your information

Depending on the circumstances, I may rely on one or more of the following lawful bases:

Contract – where I need your information to provide a service you have booked, such as coaching or a retreat.

Legitimate interests – where using your information is necessary for the reasonable running and administration of Wild Haven, provided this does not unfairly affect your rights.

Consent – where you have actively given permission for me to use your information for a particular purpose.

Legal obligation – where I am required by law to collect, retain or disclose information.

Where I rely on your consent, you can withdraw it at any time.

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4. Confidentiality and coaching

I treat information shared during coaching as private and confidential.

I will not normally share information discussed during coaching with anyone else without your permission.

There may, however, be circumstances where I need to share information because I am legally required to do so, or where there is a serious concern relating to someone's safety or wellbeing.

Where possible, I will discuss this with you first.

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5. Who I share your information with

I do not sell or rent your personal information.

I may need to share relevant information with trusted organisations or service providers that help me run Wild Haven. These may include:

  • website hosting and website management providers

  • booking and scheduling platforms

  • payment providers

  • email and communication services

  • accounting or bookkeeping services

  • professional advisers

  • secure technology and data-storage providers.

I will only share information where it is necessary and appropriate to do so, and I take reasonable steps to ensure that providers handling your information have appropriate safeguards in place.

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6. Keeping your information secure

I take reasonable technical and organisational measures to protect your personal information from being lost, misused, accessed without permission, altered or disclosed improperly.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

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7. How long I keep your information

I only keep personal information for as long as I reasonably need it for the purpose for which it was collected, including any period required to meet legal, accounting or regulatory requirements.

The length of time information is retained will depend on the type of information and why it was collected.

When information is no longer required, I will take reasonable steps to securely delete or dispose of it.

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8. Your rights

Under UK data protection law, you may have the right to:

  • ask what personal information I hold about you

  • request a copy of your information

  • ask me to correct inaccurate or incomplete information

  • request deletion of your information in certain circumstances

  • ask me to restrict how your information is used in certain circumstances

  • object to certain uses of your information

  • request transfer of your information in certain circumstances

  • withdraw consent where I am relying on consent to process your information.

These rights are subject to certain legal exemptions and may not apply in every situation.

If you would like to exercise any of these rights, please contact me using the details below.

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9. Cookies

My website may use cookies and similar technologies.

Some cookies are necessary for the website to function. Other cookies, such as analytics or marketing cookies, may require your consent.

Where required, I will ask for your consent before using non-essential cookies.

You can manage your cookie preferences through the cookie settings available on the website.

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10. Links to other websites

My website may contain links to other websites or services. This Privacy Policy does not apply to those websites.

I recommend checking the privacy policy of any third-party website you visit.

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11. Children's information

Wild Haven's coaching services are intended for adults.

I do not knowingly collect personal information from children through this website.

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12. Changes to this Privacy Policy

I may update this Privacy Policy from time to time to reflect changes to Wild Haven, the services I offer, technology or legal requirements.

The most recent version will always be available on this website and will show the date it was last updated.

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If you have any questions about this Privacy Policy or how your personal information is used, please contact me:

 

Emily Hurst

Trading as Wild Haven Coaching & Wellbeing

Email: wildhavencoaching@gmail.com

 

If you have concerns about how I have handled your personal information, please contact me first so that I have the opportunity to address your concerns.

 

You also have the right to complain to the UK's data protection regulator:

Information Commissioner's Office (ICO)
Website: ico.org.uk
Telephone: 0303 123 1113

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